Our service

Centre Testing International Co., Ltd. (CTI) is the pioneer and leader in the TIC Industry which provides one-stop solutions on testing, inspection, certification, calibration, audit, training & technical services.

 
By Industry

Our service capabilties cover the upstream and downstream of the supply chain including textile and apparel,toys,electronic appliances,medical health,food...andother industries.
Specialty

Comprehensively guarantee quality and safety, promote compliance and innovation, demonstrate brand competitiveness, and achieve higher quality, healthier, safer, and greener sustainable development.
SUSTAINABILITY

Listening to Customer Feedback

Release times：2025-06-03 Watching times：2592

The Group conducts annual customer satisfaction surveys in accordance with the Customer Satisfaction Survey Management Measures and prepares analytical reports for relevant departments to coordinate improvements.

During the reporting period, the Group combined the results of the "2023 Customer Satisfaction Survey" to evaluate all feedback from customers and develop improvement plans, focusing on projects with low scores. The Group formulated 121 improvement initiatives, completed 119 by the end of the reporting period, with the remaining 2 improvements in progress.

During the reporting period, the Group conducted the 2024 Customer Satisfaction Survey, with a total of 10,108 customers participating, an increase of 77 from the previous year. The customer satisfaction rate was 91.86%.